Deposit Policy

Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Guaranteed Reservations

Guaranteed Reservations Online bookings require a valid credit card number to guarantee your reservation. Your card will not be charged in advance, unless stated on the rate at the time of booking, and will be held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. Unless an alternative valid card or method of payment is provided upon check-out, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage to the room during the stay. Advance purchase or prepaid rates will be charged at the time of booking, as marked on the rate description.

Payment at check-in

A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be required by contacting the hotel directly. For travellers without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges will be required at check-in. Bonds vary by hotel and length of stay.

Payment on check-out

Payments by Credit Card will incur a transaction fee reflecting bank charges incurred by the Company for card payments. Fees are subject to change, and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur transaction fees. Guests may elect to change the method of payment on check-out to Cash or EFTPOS to avoid these fees.

Eco Villa Cancellation Policies:

Individual Bookings Flexible

You may cancel free of charge until 7 days before arrival. You will be charged the total price if you cancel in the 7 days before arrival.

Individual Bookings Non-refundable

This is a discounted non-refundable rate and full payment will be taken after booking. Date changes may be permitted subject to availability.

Whole House cancellation policy before 1st October 2020: 

A $200 refundable deposit is required to confirm your booking.  If the booking is canceled 14 days or more prior to your stay a $25 admin fee is charged and the remaining $175 deposit will be refunded. Full payment is required 14 days prior to your stay and is non-refundable. Your $200 deposit will be held as a bond and will be refunded to you within 7 days of check out and subject to our terms and conditions.

Whole House cancellation policy after 1st October 2020: 

If you need to cancel a booking please let us know as soon as possible so we may offer the property to others. Should you choose to cancel the booking: Our standard cancellation charges apply. Cancellation ordinarily results in a cancellation charge amounting to 50% of the total booking charge. Cancellation within 7 days of the scheduled start of stay results in a cancellation charge amounting to 100% of the total booking charge. Should we cancel the booking due to your non-payment: Should any of your payments fail to reach us by their due date we have the right to cancel the booking with or without providing you with notice. Under these circumstances our standard cancellation charges apply.

Payment terms

Payment of deposit: Once we accept your booking a deposit must be paid in order to secure the booking. Your booking will be confirmed upon receipt by us of the deposit. Failure to pay the deposit may result in your booking being cancelled and the property being made available to others.

Late payments: The balance due must be received on or before its due date. If your payment fails to reach us by the due date we may choose to cancel your booking and make the property available to others. Cancellation charges apply.

Cancellation by Owner/Manager: If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full. If you need to cancel a booking please let us know as soon as possible so we may offer the property to others.  Should any of your payments fail to reach us by their due date we have the right to cancel the booking. Under these circumstances, our cancellation policy above applies. If due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.

GST

GST applies to the purchase of services from this Site and will be charged at the time of purchase.

Force Majeure

The Company will not be in breach of this Agreement and will not have any liability to you whatsoever in respect of your booking if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. “Force Majeure” means any act, event or circumstance beyond the reasonable control of the Company which has a substantial impact on the Hotel and/or the tourist and/or hotel industry in the geographical market in which the Hotel operates, which act could include, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Hotel.

In the event of Force Majeure the Company has the right to immediately terminate your booking at the Hotel and will refund any deposits paid by you as your sole remedy.

No Re-Sale or Promotional Use

Products or services obtained from this Site (including vouchers) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.

Terms of Use

These Conditions of Sale form part of the Terms of Use and clauses in the Terms of Use apply in the Conditions of Sale as the context requires. If there is any contradiction between the Conditions of Sale and the Terms of Use, then the Terms of Use shall take precedence.

Privacy Policy

The Eco Villa Privacy Policy is available at www.ecovilla.co.nz/privacypolicy